Subscription & billing details

Prices are in USD. Your checkout summary identifies your plan, billing interval, full charge, and renewal terms.

Plans and included service

Department: up to 50 employee accounts in one department, $99 monthly or $990 annually. Department Plus: up to 150 employee accounts across multiple departments, $199 monthly or $1,990 annually. City: up to 500 employee accounts with basic public resident feeds, $499 monthly or $4,990 annually. Basic public feeds have no per-resident charge. Resident SMS consumes the City allowance. Above 500 employees, custom integrations, and onsite services require a separate quote.

Billing and automatic renewal

Monthly plans renew and charge monthly. Annual plans charge the full annual amount upfront and automatically renew each year unless canceled before renewal. Annual prices equal ten monthly payments for twelve months of service. We send a renewal reminder 30 days before the annual charge with the date, amount, and subscription management link.

Payment methods

Pay by credit or debit card, Apple Pay or Google Pay on supported devices, or US bank account (ACH Direct Debit). Bank payments can take several business days to verify and clear. Pending bank payments do not trigger onboarding or app access. We email you after payment clears, or if it fails; contact support before retrying a failed bank payment to avoid duplicate subscriptions.

Personal onboarding

An onboarding specialist contacts you within three business days of successful payment. Standard onboarding includes one roster import and one remote administrator training session, with no standard setup fee. Payment does not automatically provision app access.

SMS usage and additional charges

Monthly plans include 1,000 / 3,000 / 10,000 billable SMS segments, resetting each billing month. Annual plans include 12,000 / 36,000 / 120,000 segments pooled over the paid year. Long or Unicode messages may use more than one segment per recipient. Additional segments are $0.02 each for actual overage. Before enabling SMS, we agree on your overage allowance or spending limit, what happens at that limit, and the treatment of provider-billed inbound messages, failed delivery, and retries. We handle usage reporting, alerts at 75% and 90%, and overage invoicing manually initially; no unapproved overage is charged.

Cancellation, changes, and pauses

Use Manage subscription to cancel before the next renewal. Access continues through the paid period. Cancellation does not itself issue a refund; contact support with refund questions. For upgrades, contact support: the replacement subscription credits unused prepaid subscription value. Plan changes and pause requests are handled individually through support.

Failed renewal payments

A 14-day grace period begins with the first failed renewal payment. We notify the billing contact, send a reminder after seven days, and give a final warning before the grace period ends. After day 14 the account is flagged for manual review before any suspension. Stripe billing status does not automatically disable CityConnect access.

Purchasing and support

The purchaser must have authority to buy for the organization. If you need a purchase order or different renewal arrangement, contact support before checkout. Service terms and privacy information are linked below. CityConnect supplements existing communications; it does not replace dispatch, radios, or established emergency systems.

[email protected] · Manage subscription · Service terms · Privacy policy