A place for your team.
Keep department conversations, employee announcements, and shared updates together with private feeds, messaging, and groups.
A more connected city starts here
Your team, connected.
Your city, informed.
Give employees a shared place to communicate. Give residents a direct connection to their city. Start with a department, then bring your community together.
No standard setup feePersonal onboardingMonthly or annual billing
One city. Better connected.ILLUSTRATIVE COMMUNICATIONS WORKFLOW
From city hall to your communityThe right update.
The right update.
The right people.
Bring everyday employee announcements and important resident updates into a communication space built around your city.
Coordinate your teamEmployees
Share city updatesResidents
Build a connected communityYour city
Built around the people you serve
Less chasing messages.
More moving your city forward.
A direct connection.
With the City plan, share public updates about city services, community events, and utility notices without a per-resident fee for basic public feeds.
Start at the right size.
Choose a department plan or connect the whole city. We personally help your administrator get set up and bring your people onboard.
Simple plans. Room to grow.
Choose your starting point.
From one department to a citywide connection.
Every plan includes standard remote onboarding.
Monthly billing. Automatic renewal. Cancel before your next billing date.
Department
One department. One connected team.
$99 / month
$99 billed monthly · renews monthly
Choose Department- Up to 50 employee accounts
- One department
- Employee messaging, groups & announcements
- 1,000 SMS segments per month
- One roster import + remote admin training
- Public resident feeds not included
Department Plus
Bring more of your city team together.
$199 / month
$199 billed monthly · renews monthly
Choose Department Plus- Up to 150 employee accounts
- Multiple departments
- Employee messaging, groups & announcements
- 3,000 SMS segments per month
- One roster import + remote admin training
- Public resident feeds not included
City
Connect your employees and your residents.
$499 / month
$499 billed monthly · renews monthly
Choose City- Up to 500 employee accounts
- Citywide employee communications
- Employee messaging, groups & announcements
- 10,000 SMS segments per month
- One roster import + remote admin training
- Basic public resident feeds included
A bigger city? A more specific need?
More than 500 employees, custom integrations, or onsite support? Let’s build the right quote.
Prices in USD. Additional SMS: $0.02 per billable segment with agreed spending controls. Annual prices are paid upfront and renew yearly. No standard setup fee. Read billing details.
Real people. A clear next step.
From checkout to a connected team.
You don’t have to figure it out alone.
Choose your plan.
Pick monthly or annual billing and check out securely with Stripe. Tell us your city and the best person to contact.
Meet your onboarding specialist.
After payment is confirmed, we contact you within three business days to set up your organization, import a roster, and train your administrator remotely.
Bring your people together.
Invite employees, organize your departments, and establish a useful everyday communication workflow. City plans can connect residents, too.
Before you get started
Good questions. Clear answers.
Which payment methods can we use?
Pay by credit or debit card, Apple Pay or Google Pay on supported devices, or US bank account (ACH Direct Debit). Bank payments can take several business days to verify and clear. We confirm payment before starting onboarding; please do not submit another payment while a bank payment is pending.
Can we start with just one department?
Yes. Department covers one department with up to 50 employee accounts. Department Plus supports multiple departments with up to 150 accounts. Choose City for up to 500 employee accounts and basic public resident feeds. Contact us to upgrade; we credit unused prepaid subscription value toward the replacement plan.
What happens after we pay?
An onboarding specialist will contact you within three business days. Standard remote onboarding includes one roster import and one administrator training session. Organization setup is handled personally; payment does not automatically create app access. After setup, your administrators can invite employees through your organization’s QR code or roster import.
How does SMS billing work?
Each recipient and each billable segment counts toward your allowance. Long messages and some characters can use multiple segments. Monthly allowances reset each billing month; annual allowances are pooled for the paid year. Resident SMS uses the City plan’s allowance. Additional segments are $0.02 each, with an overage allowance or spending limit agreed before extra usage. Usage tracking and overage invoicing are handled manually initially. We agree with you how messages are handled at your approved limit before enabling SMS; no unapproved overage is charged.
Can we cancel or change plans?
Use Manage subscription to update your card, view invoices, or cancel the next renewal. Monthly and annual subscriptions renew automatically unless canceled before renewal. Cancellation leaves access available through your paid period. Contact support for plan changes, pause requests, and questions about refunds.
Will you remind us before annual renewal?
Yes. We send a reminder 30 days before annual renewal with the date, full amount, and a link to manage your subscription. The annual charge is collected upfront each year unless you cancel before renewal.
What if a renewal payment fails?
You have a 14-day grace period after the first failed renewal payment. We notify your billing contact, follow up after seven days, and send a final warning before the grace period ends. Accounts are reviewed manually before any access suspension.
What if our city needs a purchase order?
Contact [email protected] to discuss your purchasing requirements. Only an authorized buyer should complete checkout. Custom integrations, onsite services, and organizations above 500 employees are quoted separately.
Does CityConnect replace dispatch or radios?
No. CityConnect supports employee and resident communications alongside your existing systems. Keep dispatch, radios, and established emergency channels in place.
Make your next city update
the start of a better connection.
Choose a plan today. We’ll help you take it from there.